Suffering a Cyber Security Attack now?
Call the WWCS Support Desk – 020 8958 1347 now (24/7).
Whether it’s a ransom note, a suspicious email or systems behaving strangely, acting quickly and calmly will limit the damage. Call us first, then work through the guidance below while our team gets to work.
Step one: Your priorities in the first few minutes
- Cut the connection, keep the power. Unplug the network cable or switch off Wi-Fi on any device you suspect is affected. Leave it switched on, as shutting down can erase information that helps us understand the attack.
- Resist the urge to investigate. Opening files, running scans or clicking around can spread the problem or overwrite vital evidence. Leave the device as it is.
- Get expert help on the line. Call your IT provider or security partner straight away. Every minute counts when it comes to containment.
- Hold off on any ransom demand. Don’t reply, click links or make payments. Speak to a specialist first.
- Tell someone else. A second person can help you think clearly, keep notes and coordinate while you deal with the immediate issue.
What happens when you call WWCS
You’ll speak directly to an experienced engineer who will assess the situation, guide you through immediate containment and agree the next steps with you. From there, we’ll work to secure your systems, identify how the attack happened and restore normal operations as safely and quickly as possible.
Call our Cyber Security Team for piece of mind – 020 8958 1347